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Technology Information

  • If you experience technical issues: 

    1. Restart your device. 
    1. Check your internet connection. 
    1. Verify cables and classroom equipment connections. 
    1. Submit a Technology Help Desk ticket if the issue persists. helpdesk@hamden.org 

  • Protecting student information is everyone's responsibility. 

     

    Best Practices 

    • Microsoft/Google passwords cannot be changed by the user. They are randomly generated by the IT department. 
    • Never share your login credentials. 
    • Lock your computer whenever you step away. (Windows Key and L at the same time) 
    • Be savvy to unusual or unexpected emails requesting personal information. Do not respond to them, but report them to helpdesk@hamden.org immediately. 
    • Do not share student information through email or by using unapproved apps.   

  • Keep communication professional and secure by: 

    • Using district email for staff communication. 
    • Using ParentSquare for family communication. 

  • Need Help With 

    Contact 

    Teacher Device Repairs   

    helpdesk@hamden.org 

    New Instructional Technology 

    Your building Principal or Director 

    Password Assistance 

    helpdesk@hamden.org – Someone may send on your behalf 

    Chromebook Repairs 

    Building Media Specialist  

     

    Request IT support by emailing helpdesk@hamden.org or creating a ticket on the district website (hamden.org) under “Popular Links.” 

    • HHS and HMS have dedicated staff and will respond to tickets as quickly as their schedules allow. 
    • Elementary Schools and other district programs not located at HHS or HMS share IT resources and may have extended response times.